Scope
This Privacy Policy explains how Corporación ECOS Spanish and English School ("ECOS", "we", "us") collects, uses, and protects the personal information of visitors, students, and prospective students who use our website or enroll in our programs.
Information We Collect
We may collect personal information you provide directly, such as: name, email address, phone number/WhatsApp, nationality, and payment-related information, when you fill out an enrollment form, a contact form, or a program inquiry (including via WhatsApp).
We may also collect basic technical information automatically (such as browser type and pages visited) through cookies and similar technologies, to understand how our website is used.
How We Use Your Information
We use your information to: process enrollments and accommodation bookings; respond to inquiries and provide customer support; send information about your course, schedule, or stay; issue participation certificates; and, where you have agreed to it, send you occasional news about ECOS programs.
We do not sell your personal information to third parties.
Legal Basis and Compliance
In Colombia, we process personal data in accordance with Law 1581 of 2012 and its regulatory decrees. If you are contacting us from the European Union, the United Kingdom, Switzerland, or another jurisdiction with its own data protection law, we aim to handle your information consistently with the principles of those laws as well (such as the GDPR), including purpose limitation and data minimization.
Sharing Your Information
We may share necessary information with service providers who help us operate (for example, payment processors, accommodation partners, or transfer/driver services), solely for the purpose of delivering the service you requested.
We do not share your information with third parties for their own marketing purposes.
Data Retention
We keep personal information for as long as necessary to provide our services, comply with legal or tax obligations, and resolve any disputes. Enrollment and payment records may be kept for the period required by Colombian law.
Cookies
Our website may use cookies to remember your language preference and to understand general usage patterns. You can disable cookies in your browser settings, though some parts of the site may not work as intended without them.
Your Rights
You may ask us, at any time, to access, correct, update, or delete the personal information we hold about you, or to withdraw any consent previously given. To exercise these rights, contact us using the details below.
Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a new date.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us using the details below.